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Phone

07508 393295

Hello

I'm Nicola Francis

I'm a Digital Product Design Lead with almost two decades of experience crafting user-centric design solutions that make a real difference. My expertise lies in leading user experience projects that turn complex problems into seamless, delightful experiences, drawing on my background in UX, UI, and Customer Experience.

With almost two
decades of experience

"I thrive on taking big ideas from vision to reality, using solid research and user insights to guide the way, to consistently deliver beautiful, practical solutions that work for both users and businesses."

View my work

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What I Do

Designing Digital Experiences That Matter

Digital Product Design

Bringing digital products to life through intuitive user experiences and polished interfaces, I specialise in responsive web design, native app design, and design systems that scale, I create cohesive experiences across platforms while maintaining brand consistency.

User Research & Testing

Deeply committed to understanding user needs through comprehensive research and validation. From conducting user interviews and usability testing to creating journey maps and running A/B tests, I ensure products resonate with their target audience.

Business Strategy & Planning

Bridging the gap between user needs and business objectives through strategic product planning and execution, I help teams define product roadmaps, prioritise features, and manage development sprints.

Case studies

Impact Through Innovation

Through collaborative partnerships and data-driven design, these case studies showcase how my strategic thinking and user-centred design come together to create meaningful digital solutions.